- HOW DO I MAKE A PURCHASE?
You can shop directly by types of WIREBAG.
Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page.
Review the items in your shopping bag by clicking the 'MY CART' link at the top of the page.
Click on 'CHECKOUT' to complete your order.
- IS MY PERSONAL INFORMATION KEPT PRIVATE?
- WHAT PAYMENT METHODS DOES ANTEPRIMA-ESHOP.COM ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept Visa, MasterCard, American Express and UnionPay. You can also choose to pay with Paypal.
We have also introduced 3-D Secure, a service which gives you even more confidence in shopping at anteprima-eshop.com. This service protects your existing card against unauthorised use by prompting you for a private password every time you shop with us. To use this service, simply register with your bank first or other organisation that issued your card before you. To find out more, visit the 3-D Secure website.
- HOW CAN I CHOOSE THE CURRENCY I PAY IN?
If you are shipping to Hong Kong, your order will be charged in US Dollar (USD). For all other destinations, you will be billed the price calculated using the applicable exchange rate on the day your bank or credit card company processes the transaction.
- HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?
For information on delivery and shipping charges to your destination, enter your shipping address and press continue shipping. You can find the shipping charges and no transaction will be made unless you continue to payment.
- IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?
All your purchases are insured against theft and accidental damage whilst in transit from www.anteprima.com to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.
- HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Taxes and duties are calculated according to your shipping destination. Product prices displayed on the site are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.
For more details, please see our Delivery Information.
- DOES ANTEPRIMA-ESHOP.COM SHIP TO MULTIPLE ADDRESSES?
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
- WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?
Due to international trading agreements and regulations, www.anteprima.com must adhere to particular shipping restrictions. If you add a product to your shopping bag that we are unable to ship to your country, you will be asked to remove it. Alternatively, you can change your shipping address to a different destination where these restrictions do not apply.
- CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Before your purchases have been prepared for dispatch we can cancel an item, or edit your billing and shipping details.
However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you have forgotten to place an order for an item, please cancel your order before dispatch and reorder again with the correct cart of items.
- HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.
If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
- HOW DO I RETURN OR EXCHANGE AN ITEM?
You have 14 days to decide whether to keep your items. Simply request a returns merchandise authorization number (RMA) from your www.anteprima.com account and then send your item(s) back to us within 7 days of receiving your unique RMA number. Returns outside 7 days from receiving the RMA may be accepted at the sole discretion of ANTEPRIMA.
International returns must be sent via FedEx or SF Express. Customers will take full responsibility for the returns if they do not send the Merchandise via FedEx or SF Express. FedEx or SF Express will provide the airway bill to customers to complete upon pick-up. Customers are required to write the RMA on the airway bill and the outside box. ANTEPRIMA reserves the right to refuse returns that are not made via FedEx or SF Express.
- WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
Your refund will be issued to the original credit card used to place the order. Shipping costs are not refunded unless your items are faulty.
All customs duties and sales taxes are non-refundable. However, you may be able to recover these costs by contacting your local customs bureau directly.
Please note that it can take up to 40-60 business days for the refund to appear in your account.